Terms & Conditions — Real-Money Online Poker App

1. General Information

1.1. The website WPT Global.com (the "Site" or "WPT Global") is operated by Everstronglink Limited. Everstronglink Limited is a company licensed and regulated under the laws of Tobique, under licence number 0000005, with its registered address at Province 01 San Jose, Canton 02 Escazu, San Rafael, On La Ceiba Street, House No. 400, Costa Rica (the "Company," "we," or "us"). Kashxa Limited is a company incorporated in Cyprus, registered under number 427606, with its registered office at Aigyptou, 12, Nicosia, 1097, Cyprus, acting as payment agent on behalf of the licence holder, Everstronglink Limited.

1.2. Under this agreement, these Terms and Conditions (the "Agreement" or the "Terms and Conditions") establish a binding contractual relationship between the Company and any person who opens an account on the Site and uses the Site's services (the "Services," including, without limitation, playing and wagering on the Site) (the "Player," "Customer," or "you").

1.3. The commercial contractual relationship established by these Terms and Conditions is governed by the applicable laws of Tobique, and you irrevocably accept the exclusive jurisdiction of the courts of Tobique for any dispute relating to the Terms and Conditions, the Services, and the Site.

1.4. Every Player must read, accept, and agree to be bound by the following Terms and Conditions before accessing, registering for, or using any wagering service offered on the Site.

1.5. By registering with the Company and/or using the Services and/or checking the "I accept these Terms and Conditions" box (or any similar wording), you agree to be fully and unconditionally bound by these Terms and Conditions. Accordingly, this Agreement constitutes a binding legal document between you and the Company and will at all times govern your use of our wagering services.

1.6. If the Player does not agree with any of the following Terms and Conditions or does not wish to be bound by them, we strongly recommend that you leave the Site immediately and choose not to open an account with us.

1.7. These Terms and Conditions also include the Customer Dispute Resolution rules and the sports betting rules, and the sports betting rules fall within the definitions of "Terms and Conditions" and "Agreement."

1.8. The Terms and Conditions may be revised from time to time, and it is the Player's responsibility to read this page regularly (at least once a month). Whenever there is a material change to the Terms and Conditions, the Company will notify the Player, before the new rules take effect, via the email address provided at registration (the "Registered Email Address"). It is the Player's responsibility to keep their contact details up to date, as failing to do so may prevent you from receiving important notices and information about your account sent by the Company.

1.9. The Player is solely responsible for the security and confidentiality of their account. The Player specifically agrees to keep their login credentials confidential and assumes full responsibility for any misuse of their account.

1.10. The Player may not hold the Company, its employees, offices, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertisers, promoters, or other entities, media partners, and retailers liable for any costs or expenses, nor for any liability or damage that may arise from the following conduct by the Player: (i) accessing, using, or reusing the Site; (ii) using any material on the Site; (iii) participating in the games; (iv) participating in the sports betting services; or (v) accepting any prize.

1.11. These Terms and Conditions may be made available in several languages. While we strive to translate the current Terms and Conditions accurately into the other available languages, in the event of any discrepancy or inconsistency between the English version and the versions in other languages, the English version will prevail as the primary reference and as the governing version in the event of a dispute.

2. Opening an Account

2.1. Personal Information

2.1.1. The use of Cyrillic, Greek, Arabic, or other non-Latin alphabets is not permitted.

2.1.2. Personal information must be entered using the Latin alphabet only; for verification purposes, the supporting documents requested and submitted must contain the same information in the Latin alphabet.

2.1.3. To play on WPT Global, the Player must open an account, through which they can access the various products. To open the account, the Player must complete the registration process. Once registration is complete, the Player must provide their "Email Address," "Country," "Username," and "Password." In order to deposit or withdraw, the Player must provide the following details: "First Name," "Last Name," "Full Address" including "City" and "ZIP/Postal Code," a valid "Phone Number," "Gender," and "Date of Birth." The Player agrees to provide complete, accurate, and up-to-date information. The Player further agrees to notify the Company immediately whenever any such information changes.

2.1.4. The name registered on the Player's account must match their legal name and identity. In addition, it must match the name on the funding method (bank card, e-wallet, bank account) or any other payment method used for deposits or withdrawals.

2.1.5. The Player may have only one account. We reserve the right to close any additional account opened, by any means, by the same person, as well as to retain any funds held in such accounts. If you become aware that you hold or have access to more than one Player account, you must notify us immediately.

2.2. Password

2.2.1. The system will prompt the Player to create a password, which must contain at least eight (8) characters, including uppercase letters, lowercase letters, and numbers.

2.2.2. The Player must not disclose their login credentials and password to third parties. It is the Player's responsibility to keep their account information, login credentials, and password confidential. Any unauthorized use of the Player's login credentials or password will be the sole responsibility of the Player and will be treated as use by the account holder.

2.2.3. If you suspect that your login credentials may have come to the knowledge of a third party, notify us immediately. The Player is responsible for all activity carried out on their account, and once the username and password are correctly entered, all transactions will be deemed valid and attributed to the Player originally registered with us.

2.3. Legal Age and Verification

2.3.1. The Services are restricted to persons aged 18 or older, or who have reached the legal age permitted by applicable law for engaging in wagering activities (the "Legal Age"). Any person who has not reached the Legal Age is prohibited from registering, logging in, accessing, or carrying out any activity on the Site, including, without limitation, using the Services.

In this Agreement, "Applicable Law" means all applicable laws, orders, regulations, and legal requirements (including all guidelines, regulations, licence conditions, and applicable standards of any gaming body, betting authority, or competent authority), as well as guidelines that have legal force.

In this Agreement, "Competent Authority" means any applicable governmental, semi-governmental, administrative, judicial, or quasi-judicial and regulatory body, agency, department, commission, or bureau.

2.3.2. We reserve the right to carry out checks on you at any time, including, without limitation, verification of the Player's identity and age. For the avoidance of doubt, we may at any time request additional documents (with no limit on quantity) in order to verify the information or whether you have breached this Agreement or any of our policies or procedures.

2.3.3. We reserve the right to require video interviews and enhanced identity verification in order to validate information related to play history, prior wagers, and poker knowledge. The process includes, without limitation, answering questions in a live video interview, completing enhanced identity verification through liveness detection, and/or, in rare cases, the user will need to play under secure supervision, via webcam, so that play history, prior wagers, and poker knowledge can be compared.

2.3.4. If, after age verification has been completed, it is found that the Player has not reached the Legal Age, all winnings obtained will be forfeited and retained by the Company, and the relevant account will be closed.

2.4. Updating Your Personal Profile

2.4.1. To make any change to the personal information registered by the Player, we must receive and verify the relevant supporting documents and/or information issued by the competent authorities in the Player's jurisdiction (i.e., address update — new proof of residence; surname change — marriage certificate; bank details — new bank details). Should we find evidence of non-compliance or of a breach of these Terms and Conditions, we reserve the right to apply restrictions to or close any account without prior notice.

2.5. Countries in Which the Service Is Offered

2.5.1. WPT Global welcomes all Players. However, before attempting to open an account on the Site, it is the Player's responsibility to ensure that, in the jurisdiction in which they are located, wagering is not prohibited or deemed illegal, and that the Player is not violating any wagering law or regulation in force in the relevant jurisdiction.

2.5.2. We do not accept Players from the following categories of countries:

• Countries classified as high-risk or as jurisdictions under monitoring by financial regulators.
• Countries that strictly prohibit online wagering.
• Countries blacklisted by our service providers or classified as severe or high risk.
• Other countries.

Regions in Which the Service Is Not Offered

Should the classification and circumstances of the category criteria change, we may, at our sole discretion, modify the following list at any time. This is not an exhaustive list and may not include every country in which we do not permit Players to register.

It Is Your Responsibility to Review This Agreement Periodically to Keep Track of Any Changes to the List of Regions in Which the Service Is Not Offered.

The regions in which the service is not offered are as follows:

Afghanistan, American Samoa, Aruba, Australia, Austria, Belarus, Belgium, Bonaire, Bulgaria, Burkina Faso, Central African Republic, China, Christmas Island, Cocos (Keeling) Islands, Congo (Kinshasa), Curaçao, Cyprus, Czechia, Denmark, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, India, Iran, Iraq, Israel, Italy, Japan, Latvia, Lebanon, Libya, Lithuania, Malta, Martinique, Mayotte, Myanmar, North Korea, Netherlands, New Brunswick, New Caledonia, Norfolk Island, Northern Ireland, Northern Mariana Islands, Ontario, Philippines, Portugal, Puerto Rico, Réunion, Romania, Russia, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Sint Maarten, Singapore, Slovakia, Somalia, Spain, Sweden, Syria, Turkey, United Arab Emirates, United Kingdom of Great Britain and Northern Ireland, United States Minor Outlying Islands, United States of America, Uzbekistan, Vatican City, Venezuela, Virgin Islands, Wallis and Futuna, Yemen, Zimbabwe.

You may not use the Services in any region in which the service is not offered.

3. Privacy Policy

To learn how we use the data you provide to us, please refer to the Privacy Policy.

The Company shall retain the Player's data for a minimum of five years.

4. Risk Management

4.1. The Player warrants that they will not use the Site for any illegal or fraudulent activity and that the source of the funds they use on the Site does not derive from unlawful or criminal activity.

4.2. The Player is prohibited from selling or transferring their account and/or balance to other persons, as well as from providing their login credentials to any third party. This prohibition includes the transfer of any asset of value in any form, including, without limitation, account ownership, winnings, deposits, wagers, as well as the rights and/or claims related to those assets, whether legal, commercial, or otherwise in nature. The transfer prohibition above also covers, without limitation, the acts of encumbering, pledging as security, assigning, granting usufruct, trading, brokering, mortgaging, and/or donating, in any form, including in cooperation with trustees or any other third party, company, individual or legal entity, foundation, and/or association.

4.3. In order to successfully and fully verify the personal information provided during registration and to carry out checks on you (which may occur at any time), we may request that the Player prove their identity and provide us with all documents necessary to confirm their registration information and financial details, including, without limitation: a copy of the front and back of a government-issued ID; proof of residence issued within the last 3 months; a copy of the front and back of the funding method/payment method used on the Site, or other documents evidencing the source of funds that may be required.

4.4. The copies of the documents provided to us must be clear, legible, in color, and of high quality. The requested documents must be sent from the registered email address or uploaded in the dedicated section within the app.

4.5. If the account holder does not submit the requested documents within 30 days of receiving the request, we reserve the right to apply restrictions to or close the account. Restrictions may also be imposed on the Player's account until full verification is completed to our satisfaction.

4.6. If we have reasonable grounds to believe that the Player has attempted to circumvent security checks, provided false information, submitted forged, stolen, or altered documents, submitted documents that are not authentic and accurate, and/or engaged in criminal activity, we will not only immediately and irrevocably close the relevant Player's account and retain the funds held in it, but the Player will also be added to the operator's player blacklist. Banks will also be notified and the Player will be reported to the competent authorities.

4.7. The Player may hold only a single active account with us at any time. Any similarity that in any way involves the same person across multiple accounts may trigger an investigation by our security department. Players who attempt to open multiple accounts on the Site will be blocked. The Company reserves the right to retain any deposits, winnings, or bonuses earned or accumulated during the use of a particularly active Player account.

4.8. We reserve the right, at any time and at our sole discretion, to verify the Player's registration details and to request additional documents in order to check the information provided or obtained; or simply to meet regulatory compliance requirements.

4.9. If the Company blocks or suspends your account, your access to funds, login, games, wagers, deposits, and withdrawals will be restricted (which may be any combination of the foregoing).

5. Bonuses

For more information about our bonuses, please refer to the Bonus Policy, which forms part of this Agreement.

6. Playing

6.1. General

6.1.1. The Player agrees that deposits and withdrawals made on the Site will be processed by third-party payment providers and/or financial institutions referred to as "Payment Service Providers" (PSPs). Accordingly, for such processing to occur, the Player irrevocably authorizes us to instruct such PSPs, when necessary, to process the deposit and withdrawal requests from their Player account, and agrees that we may issue such instructions on their behalf irrevocably. In addition, the Player agrees to be bound by the terms and conditions of each applicable PSP and, in the event of a conflict between this Agreement and the PSP's terms and conditions, this Agreement will prevail.

6.1.2. By accessing the Site and playing, you acknowledge that, in using the Site, our Services, and/or the related software, you are subject to the risk of loss. The Player assumes full responsibility for any losses incurred on their Player account.

6.1.3. Unless otherwise indicated, all funds will be processed, controlled, and held in the currency chosen at the time of registration.

6.1.4. We may, at our discretion, run system verification procedures to, at a minimum, confirm the Player's identity.

6.1.5. To prevent money laundering and terrorist financing activities, transactions are monitored. Suspicious behavior will be reported to the competent authorities in accordance with the relevant laws and regulations.

6.1.6. When choosing a payment method, you agree to its terms, as well as to any service fees or charges (if any) displayed and applicable to deposits and/or withdrawals made through that payment method. WPT Global is not responsible for variations in the payment amount resulting from fluctuations in fiat currency or cryptocurrency exchange rates.

6.1.7. The Player must not treat the Company as a financial institution. We do not tolerate conduct whose purpose is to store or conceal funds on the Site, to use the Site primarily to transfer funds from one payment account to another, and to convert currencies, among other similar practices.

6.1.8. For security and anti-money-laundering reasons, we reserve the right not to execute or validate financial transactions (deposits, withdrawals, refunds) from frozen, self-excluded, or closed accounts. The same applies to accounts under investigation.

6.2. Deposit

6.2.1. When you open an account on WPT Global and press "Deposit," the payment methods available in your jurisdiction will be displayed on the funds management page of your Player account. We require that you first make a minimum deposit before you can begin playing for real money and place any wager through the sports betting services. The Company may, at its sole discretion, change this from time to time.

6.2.2. The sole purpose of depositing on the Site must be to be able to use real money and enjoy the wagering services.

6.2.3. The Player is only authorized to credit funds to the account using payment methods registered in their own name and issued by licensed financial institutions or by their authorized licensees (such as a credit card, e-wallet, or bank account). If it is found that the Player has made deposits from another person's or a third party's account (including, without limitation, depositing a third party's funds into their own payment method and then depositing them into the Player account), WPT Global will have the right to:

cancel all winnings,

forfeit the entire account balance (including winnings and deposited funds),

and/or

permanently suspend or close the account.

6.2.4. When depositing with cryptocurrency, it is the Player's responsibility to execute the payment instruction correctly. We will not provide any reimbursement for payments sent to the wrong address or made over the wrong network.

6.2.5. There are minimum and maximum limits according to the deposit method, set at our sole discretion. We reserve the right to change the relevant limits at any time we deem appropriate.

6.2.6. Once your bank or chosen payment service provider authorizes the transaction, the deposited funds will be credited to your account. WPT Global does not guarantee processing times and is not responsible for any delay caused by third-party financial institutions or payment service providers.

6.3. Withdrawal

6.3.1. The Player must first deposit and wager at least once to be entitled to withdraw any amount from the account. All withdrawal requests are subject to transaction limits, set at the Company's sole discretion and subject to change at any time. Please note that, during play, deposited funds are debited in real time. For this reason, WPT Global does not offer refunds, service cancellation, or product returns in respect of amounts generated during deposit and/or play.

6.3.2. Any amounts subsequently deposited into the Player's account must be fully wagered at least once to become eligible for withdrawal. The Player must generate rake or gross gaming revenue (GGR) equal to at least 10% of the deposited amount in order to request a withdrawal.

6.3.3. When making a withdrawal in cryptocurrency, it is the Player's responsibility to execute the payment instruction correctly. We will not provide any reimbursement for payments sent to the wrong address or made over the wrong network.

6.3.4. Important: the reporting and payment of all applicable taxes and fees related to any winnings obtained by you and to other payments are your sole personal responsibility. If required by the relevant law or regulation, the Company may report and/or withhold any amount from the winnings.

6.3.5. The Player's withdrawal may only be paid to the account and payment method used by the Player for the initial deposit. If it is not possible to execute it in this manner, the withdrawal will be paid to an alternative account in the Player's name, after confirmation and verification of ownership of that alternative account.

6.3.6. If you use multiple payment methods to deposit, we reserve the right, at our judgment and in accordance with applicable law and policies, to distribute your withdrawal across those payment methods and process each portion via the respective method.

6.3.7. Any withdrawal or refund we agree to provide may be subject to a security review requested by the Company. To withdraw any amount from the Player account, the full deposit amount must have been wagered at least once. If a withdrawal is authorized before the full amount has been wagered, we reserve the right to charge a processing fee of 30%. To process the withdrawal or provide a refund, we may request that you submit one or more of the following documents:

6.3.7.1. A copy of the front and back of the bank card used, or proof of the e-wallet.

6.3.7.2. Bank card: the first 6 and last 4 digits on the front of the card must be clearly visible.

6.3.7.3. Photo ID document: a copy of the front and back of the Player's current photo ID document. The photo ID may be a driver's license, passport, or national identity card.

6.3.7.4. Proof of residence: a utility bill or credit card statement (showing the Player's full name, address, and the name or logo of the issuing institution).

After any deposit, or before any withdrawal or refund, especially before your first withdrawal, we reserve the right to request additional information and/or documents (for example, age, identity, source of funds, and place of residence) in order to verify your personal and financial details before releasing the funds to you.

Should we fail to complete the verification of your withdrawal or refund within 30 days, we may cancel your withdrawal or refund request (as applicable).

6.3.8. Once verification is satisfactorily completed, we will use our best efforts to process the withdrawal or refund within 72 hours.

6.3.9. Large-value withdrawals may require more time to process, as they undergo enhanced checks before obtaining approval from our security department.

6.3.10. The minimum amount you can withdraw at any time is five dollars ($5) or the equivalent in another currency. We further reserve the right to set a maximum withdrawal limit per transaction, whether generally or individually. We reserve the right to change individual limits at any time we deem appropriate.

6.3.11. Withdrawal processing time may vary according to the chosen payment method. WPT Global will use reasonable efforts to ensure that all funds entering and leaving accounts are processed in a timely manner, but does not guarantee specific processing times, nor that any stated timeframe will be fully met.

6.4. Fund Transfers

6.4.1. It is not possible to transfer funds between Player accounts.

7. Waiver and Forfeiture of Account Balance

7.1. If your account records no login and/or logout for more than thirteen (13) consecutive months (the "Grace Period"), it will be deemed inactive.

7.2. You will be notified immediately after your account is deemed inactive. If you do not withdraw the remaining (withdrawable) funds within thirty (30) days from the date the notification is sent, we will have the right to charge your account an administrative fee of USD $10 (the "Inactive Account Fee"), which will be debited from the credit balance of your account starting on the first day after the Grace Period and will continue to be charged every thirty (30) days thereafter.

7.3. Notice sent via the registered email address constitutes valid and effective notice for the purposes of this document.

7.4. Should we cease to offer services in a given market or jurisdiction (the "Market Closure"), to the extent permitted by Applicable Law, we reserve the right to forfeit the funds in your account that fall under any of the following conditions: (i) funds that remain in your account without a valid withdrawal request after the expiry of the thirty (30) day period from receipt of the Market Closure notice (the "Market Closure Notice Period"); or (ii) funds that, at the time of the Market Closure, make up the account balance and are below the minimum withdrawal fee threshold established by any relevant payment service provider in that market, such that this balance becomes technically non-withdrawable through the available payment channels. Before carrying out any forfeiture of this nature, we will use reasonable efforts to notify you via your registered email address and to assist you in withdrawing the eligible funds within the Market Closure Notice Period. You acknowledge and agree that, provided such action complies with Applicable Law, we will have no further liability for the funds forfeited under this clause.

8. Playing on the Site

The Site is intended to offer services, wagers, and games for the Player's personal use.

8.1. When available, the Player may enjoy the demo mode of the games for free, without wagering real money, or may log in and play for real money.

8.2. The Player is prohibited from using devices such as bots or any other External Player Assistance (EPA) program that distorts normal play on the Site and gives the Player an unfair advantage. When playing, the Player must make their own decisions and may not rely on any information other than that obtained by the Player themselves during play.

8.3. The Player agrees that measures may be taken to prevent the use of prohibited programs, which may include, without limitation, checking software running concurrently with the poker room software.

8.4. Wagers are only confirmed when the amount and the wager are received by our servers. If you place a wager and communication is interrupted after our servers receive the wager, it will remain valid regardless of the outcome. Once communication is restored, you will receive a notice that the wager has been accepted.

8.5. If a game is started but an error or an inaccurate result occurs due to a failure in the game account management software and/or in the game and/or in the random number generator (RNG), all wagers and winnings from that game will be cancelled. The account balance will be restored to the state it was in before the game began.

8.6. If the Player disconnects from the Company during a game in progress, the amount wagered will be returned to the Customer's game account, unless the amount wagered has already gone into play and been transferred to the winning player.

8.7. If, for any reason, the Company credits an incorrect amount to the Player's account balance, we may cancel any amount or bonus credited in error to the Player's account, and/or, if your account is credited with any incorrect amount, the Player must return such amount to us immediately. Upon noticing the error, it is your responsibility to notify the Company immediately.

8.8. If there is a failure in the software or the RNG, the amount wagered will be returned to the Player, and all winnings obtained by the Player from the wagered amount will be voided.

8.9. Should technical difficulties arise that affect a game, a promotion, or a market, we reserve the right to end the game or any promotion at any time, without the need for justification.

8.10. The Company reserves the right to cancel any winnings obtained as a result of a failure in the server, the game, the wagering system, or any other failure; if any winnings are credited to your account, the Player must return such amount to us immediately and/or we may debit it from your account. You waive all claims and indemnification in this regard. Any Player who abuses these technical failures will be subject to legal action before the competent courts.

8.11. Our mini-games are subject to a return-to-player rate. To check the specific return rate for each game, the Player can review the return-to-player rate (RTP) shown on the frame of each game. The term payout rate or RTP refers to the ratio between the amount wagered and the winnings.

9. System Errors

9.1. It is prohibited to take advantage of bugs, programming errors, or editing errors for personal benefit, a practice known as "error exploitation." The Player must notify the Company immediately upon identifying an error. The account of any Player who takes advantage of an error for personal benefit will be blocked as soon as our technical team restores the account to the state it was in before the error in question was exploited. The same rule applies to all Players who may in any way have benefited from failing to report an error or irregularity.

9.2. As all operations and modifications carried out on the Site are logged (registration, account changes, purchases, withdrawals, wagers, etc.), the Company is able to restore the account to its original state prior to the occurrence of any error or programming error, in accordance with the Site's code of conduct.

9.3. Should any of the above events occur and this generates a negative impact on the Player, on WPT, or on the Company (as applicable), the Player will have the funds unfairly lost re-credited, any funds unfairly won will be debited from the Player's account, and/or you must pay us the corresponding amount you may have won as a result of the error in question.

9.4. The Company will decide, at its discretion, whether the Player took advantage of a given situation, whether they have already benefited or attempted to benefit from a bug, programming error, or editing error. Once this is established, the Company will decide what additional measures to take, whether to "roll back" the account or close it. The Player must accept these rules and regulations in advance, as well as the mode of operation and the decisions that may be made following the occurrence of the event.

10. Disputes

10.1. If, at any time, the Player is dissatisfied with our products/services or feels, in any way, that we have not met their expectations, they may file a dispute by writing to [email protected], indicating the word "Dispute" in the subject line. The dispute will be forwarded immediately to our management. We will address your dispute in the shortest time possible.

10.2. You accept and agree that our records will prevail in any dispute relating to the Services.

10.3. If the Player is dissatisfied with the outcome of the handling of the dispute, they may escalate it to the management team. The Player may follow the procedure described here.

10.4. The decision made by the management team after completing the investigation is final and binding.

10.5. If the Player is dissatisfied with the final outcome, they will have the right to escalate the dispute, through MADRE, to the Alternative Dispute Resolution (ADR) mechanism, as follows:

https://madre-online.eu/file-a-claim-international/

10.6. If the Player is dissatisfied with the final outcome, they will have the right to refer the dispute to the competent authority of Tobique at the following email: [email protected] .

11. Limitation of Liability and Indemnification

11.1. The Services and/or the Site are provided "as is." The Company makes no warranty or representation, express or implied, as to the condition, quality, suitability, and/or accuracy of the Services and/or the Site. The Company further states that it does not warrant that the Services and the Site are free of errors, uninterrupted, or that the Services are free of viruses or other malicious code, or that any information provided to the Player is accurate. You understand and agree that your use of the Services and/or the Site is entirely at your own risk and responsibility.

11.2. The Company and/or its affiliates will not be liable to you or any third party for the following: (i) in contract, tort, negligence, and/or otherwise, for any loss or damage arising, directly or indirectly, from your and/or any third party's use of the software, the Site, and/or the Services, or in any way relating to such use, including, without limitation, loss of business, loss of profits (including the loss of or failure to receive expected winnings), business interruption, loss of business information, or any other pecuniary or indirect loss (even if you have notified us of the possibility of such loss or damage).

11.3. In the event of "force majeure," neither we nor our affiliates will be liable for breach of these Terms and Conditions, nor for matters related to the Site and/or the Services. Force majeure means any act beyond our control, including, without limitation: (i) any natural phenomenon (such as fire, explosion, earthquake, drought, tsunami, and flood); (ii) any war, hostility (declared or not), invasion, act of foreign enemy, mobilization, requisition, or embargo; (iii) any insurrection, revolution, rebellion, military coup or usurpation of power, or civil war; (iv) any riot, unrest, strike, work-to-rule action, lockout, or disorder; or act or threat of terrorism; and (v) any epidemic or pandemic.

11.4. You agree to promptly and fully indemnify, defend, and hold harmless the Company and its affiliates, as well as their respective directors, officers, and employees, against all claims, demands, liabilities, damages, losses, costs, and expenses, including attorneys' fees and any other costs, whatever their origin, arising from: (i) any breach of the Terms and Conditions; (ii) any winnings received by you; (iii) your violation of the rights of any third party; (iv) your use of the Services and/or the Site; and/or (v) the use, by any other person, of your user identity to access the Services and/or your account, with or without your authorization.

11.5. You understand and agree that you will have no right of recourse against any supplier through which we provide services, against any member of your group, or against any third party engaged by a supplier that, through us, licenses or otherwise makes available any part of the Services. Pursuant to clauses 12.1, 12.2, and 12.3, you acknowledge and agree that, for any complaint, dispute, or claim relating in any way to the Services, you may only exercise a right of recourse against the Company.

11.6. If we provide services supplied by any supplier, you acknowledge and agree that such supplier is the sole owner of all intellectual property rights in its software and its services.

12. Prohibited Activities

12.1. You agree not to use the Site and the Services for any illegal, fraudulent, deceptive, and/or dishonest activity ("Prohibited Activities"). Examples of Prohibited Activities can be found in Annex A — List of Prohibited Activities.

12.2. If the Company has reason to believe that you have participated in any way in a Prohibited Activity or were related to it, we reserve the right to block the suspected Player's account access to funds, login, games, wagers, deposits, and withdrawals. We also reserve the right to issue warnings to any Player who breaches the Prohibited Activities (two warnings may lead to closure of the account), carry out enhanced due diligence and, when we deem it necessary, permanently close the Player's account (any attempt to create a new account may result in immediate forfeiture of funds), retain all funds in the account, void all or part of your winnings, and/or recover from you any other amounts that may be related to your participation in Prohibited Activities. Without prejudice to the foregoing, we may suspend or restrict your account, or limit your gaming and tournament rights, and/or sports betting rights.

12.3. The Company may disclose the Player's identity, as well as any alleged illegal or fraudulent activity, to government agencies, financial institutions, or other relevant third parties.

12.4. For data protection, security, and fraud prevention purposes, the Company does not permit the use of any communication channel contained in the Services and/or the platform to offer or promote any offers, products, or services (whether the Player's own or those of third parties). The Player is expressly prohibited from posting information or contacting our Customers to offer or promote any offers, products, or services not previously approved by the Company.

12.5. We reserve the right to examine the software applications and processes activated by the user to detect the possible use of AI assistance or RTA.

13. Warranties, Representations, and Acknowledgments

13.1. You warrant and represent to us that: (i) you are 18 or older, or have reached the legal age for engaging in the activities included on the Site and/or in the Services, under the law or any jurisdiction applicable to you (the greater prevailing); (ii) you are not located in any jurisdiction detailed and/or described in section 2.5.2; (iii) your use of the Site and/or the Services will comply with all applicable laws; (iv) you fully understand that wagering through this Site and/or Services involves the risk of losing funds and assume full responsibility for any such loss. You agree that your use of the Services and/or the Site is by your own free choice, at your discretion, and at your own risk. You may not bring any claim against the Company or its affiliates as a result of your wagering losses; (v) you will use the Services and the Site strictly in accordance with the terms and conditions of the Agreement, as revised from time to time; (vi) you will observe all gaming and wagering rules and instructions set out in the Services; (vii) you are solely responsible for registering, paying, and accounting to any relevant governmental, tax, or other authority for any taxes or other levies due on any winnings that may be paid to you.

13.2. You acknowledge and agree that you must comply with all applicable laws.

14. Breach of the Terms and Conditions

If we find that you have breached the Terms and Conditions, or if we believe that you have breached them, we reserve the right to close your account, retain all funds held in it, void all or part of your winnings, and/or recover any other amounts you owe us. In addition, without prejudice to the foregoing, we reserve the right to restrict your account.

15. Closing Your Account

15.1. If you wish to close the account opened with the Company, send an email to [email protected]; such closure will take effect after the Company closes your account.

15.2. If, for any reason, we decide to stop offering the Site and/or the Services to everyone, or only to you, or for any other reasonable reason we deem appropriate, we may close your account at any time.

15.3. You remain responsible for the activities carried out with your account until it is closed.

15.4. Any negative balance on your account will become immediately due and payable to us.

15.5. After your account is closed for any reason, you must cease using the Site and/or the Services. In addition, if your account is closed or frozen for any specific reason, you will lose the right to any rakeback, cashback, or any other bonus related to the poker products offered by this Site that is earned after the said closure or freeze.

16. Responsible Gambling

16.1. Gambling is a fun way to pass the time and can be very engaging, but we encourage Players who feel that their gambling behavior is causing problems to use the tools available on the Site and to seek help, especially if you are experiencing financial difficulties as a result of excessive gambling. If this happens, we strongly recommend that you immediately stop any gambling activity and seek professional help. There are several organizations that can help compulsive gamblers, including Gambling Therapy, Gamblers Anonymous, and Gam-Anon.

16.2. Any Player may contact customer support via [email protected] to request temporary or permanent self-exclusion. Any request to extend the self-exclusion period will take effect within 24 hours of the Player's request, whereas any request to reduce the self-exclusion period will only take effect 7 days after the Player's request, and solely at the operator's discretion.

16.3. We reserve the right to apply a cooling-off period of up to one year or to close the account for a limited time in the event of:

• Frequent temporary self-exclusions, or

• Frequent requests for temporary self-exclusion.

16.4. Requests to lift the account freeze before the end of the self-exclusion period will be thoroughly reviewed by our responsible gambling department. Requests may be approved, but the final decision rests solely with the Company.

16.5. If the Player, during the self-exclusion period, manages to open a new account using false data or by any fraudulent means, any losses the Player may incur as a result of opening that new account will be the responsibility of the Player and not ours.

16.6. Any request to withdraw the remaining balance in the Player's favor (excluding any bonus funds) must be submitted before any self-exclusion, and cannot be verified during the self-exclusion period.

16.7. If express self-exclusion or account closure occurs due to responsible gambling issues, the remaining balance in the Customer's favor (excluding any bonus funds) may only be withdrawn up to the amount of the winning deposits that make up that balance.

17. Intellectual Property and Information Technology

17.1. All rights, patents, trademarks, and other intellectual property rights in any data or content, including, without limitation, all software, text, marks, logos, sounds, illustrations, data, symbols, names, distinctive signs, videos, images, interfaces, screens, and terms of use of the Site (the "Content"), belong to the Company or have been granted by their owners or licensors for our benefit. Without the prior, express, and written consent of the owner, the use of such Content and the intellectual property rights related to it is prohibited, under penalty of constituting an infringement subject to legal sanctions. Nothing contained in these Terms and Conditions shall be construed as granting, by implication, any license or right to use any trademark, patent, design right, or copyright belonging to us or to any third party. All rights reserved.

17.2. You acknowledge and agree, hereby, that in relation to the Services and the related software, as well as any documentation provided to you (the "Services, Software, and Documentation"), you may not:

17.2.1. use, copy, modify, create derivative works from, or distribute the Services, Software, and Documentation, any part of them, or any of their copies, adaptations, transcriptions, or merged portions;

17.2.2. decode, reverse-engineer, disassemble, decompile, or otherwise translate or convert the Services, Software, and Documentation or any part of them;

17.2.3. transfer, lend, rent, assign, lease, or otherwise sublicense the Services, Software, and Documentation;

17.2.4. remove any copyright, proprietary, or similar notices from the Services, Software, and Documentation (or from any copies thereof); and

17.2.5. operate the Services, Software, and Documentation or any part of them, including through application services, vendor services, internet provider services, time-sharing arrangements, outsourcing services, or service bureau services.

18. Key Points of the Anti-Money-Laundering (AML) Process

18.1. As an operator, we are committed to complying with anti-money-laundering laws and all relevant regulations. We are determined to fully prevent instances of money laundering and terrorist financing, and we will make every effort to protect ourselves and our affiliates against such activities.

18.2. All transactions are monitored and/or reviewed to prevent money laundering. In accordance with the relevant anti-money-laundering guidelines, we may suspend, block, or close the Player's account and/or retain funds.

18.3. Accordingly, the Company adopts the following measures:

18.3.1. preventing Players residing in high-risk or disreputable jurisdictions from playing.

18.3.2. requiring all Players to complete their identity information when opening the account and to provide us with all information and supporting documents necessary for compliance with the applicable anti-money-laundering regulations.

18.3.3. maintaining a secure record of all registered Players, their identities, and their transaction documents.

18.3.4. preventing underage Players from accessing and using the Site.

18.3.5. preventing Players from opening or operating multiple accounts.

18.3.6. refusing or blocking anonymous accounts or accounts with a pseudonym whose beneficial owner cannot be clearly and easily identified.

18.3.7. prohibiting transfers of money between Players. The Player may only receive funds through the traceable electronic funding options available on our deposit page.

18.3.8. the source of the funds used for deposit must belong to the holder of the Player account.

18.3.9. likewise, winnings may only be paid to beneficiary accounts belonging to the holder of the Player account, and after the required anti-money-laundering checks have been completed.

18.3.10. preventing transfers of funds, through the Site, between accounts or between account holders.

18.3.11. verifying the background and purpose of any complex or large-value transactions and of any transactions that may be related to money laundering or terrorist financing.

18.3.12. cooperating with all relevant administrative, law enforcement, and judicial authorities in fulfilling the duties of preventing and detecting criminal activity.

19. General

19.1. If any competent authority decides that any part of the Terms and Conditions is, to any extent, invalid, illegal, or unenforceable, that clause, condition, or provision will, to that extent, be severed from the remaining provisions of the Terms and Conditions, and the remaining Terms and Conditions will continue in effect to the fullest extent permitted by law.

19.2. Without our prior written consent, you may not transfer, assign, sublicense, or pledge as security, in whole or in part, the Terms and Conditions. The Company reserves the right to transfer, assign, sublicense, or pledge as security, in whole or in part, the Terms and Conditions, without your consent.

19.3. Nothing in these Terms and Conditions shall be construed as establishing any agency, partnership, or any other form of joint venture between you and us.

19.4. Our failure or delay in exercising any right under these Terms and Conditions does not constitute a waiver of that right. Likewise, the single or partial exercise of any right will not prevent the subsequent exercise of those rights or the exercise of any other right.

19.5. These Terms and Conditions and any documents expressly referred to in them, as well as any guidelines or rules published on this Site, represent the entire agreement between us regarding the subject matter of the Terms and Conditions and supersede any prior agreements, understandings, or arrangements, whether oral or written, between us.

19.6. Except as expressly provided otherwise, nothing in these Terms and Conditions creates or confers on any third party any right or any other benefit.

19.7. Nothing in these Terms and Conditions shall be construed as any form of security interest of yours over the Company's assets, which, for the avoidance of doubt, includes any credit balance in your account.

Annex A — List of Prohibited Activities

1. Using, in any way, the Site or the Services as a fund-transfer system.

2. Using, in any way, the Site or the Services to launder money.

3. Collusion, including, without limitation:

• any attempt to collude with any other user.
• cooperating with other users to cause financial harm to third parties.
• sharing card information.
• sharing future strategic decisions.
• deliberately playing a hand softly (soft play).

4. Abusing or attempting to abuse bonuses or promotions.

5. Accessing or attempting to access the Site or the Services from one of the regions in which the service is not offered.

6. Using or attempting to use any third-party software plug-ins, including, without limitation:

• using or attempting to use any tool, service, script, or software to automate or assist decisions on adjusting bet sizing or strategy.
• consulting strategy software, charts or tables, range matrices, or any other aid, including betting or strategy information.

7. Data mining and information sharing, or the attempt to do so, including, without limitation:

• any data mining of information about Player trends, hand histories, or strategy.
• sharing or recording hand histories of hands not played on the personal account.
• sharing player notes or hand histories.

8. Sitting at the same table as persons with whom you have a close financial connection, which includes, without limitation, staking, swapping, profit splitting, or fund sharing.

9. Attempting to circumvent or bypass any of our policies, rules, or automatically applied limits.

10. Intentionally disconnecting from the network during a game or tournament while playing or wagering.

11. Opening an account using false or misleading information.

12. Any attempt to conceal or disguise your location, including, without limitation: using a VPN, proxy, or geolocation services or apps to hide, disguise, or alter the location or identity of the device used to access the Site or the Services.

13. You being located in any region in which the use of the Services or the Site is not legal.

14. You breaching, accessing, or attempting to breach, access, or otherwise circumvent the Site's security measures.

15. Using the Site or the Services for purposes other than your personal and entertainment use.

16. You allowing (intentionally or not) other people to use your account.

17. Your access or attempted access to the Services or the Site violating the laws of your country.

18. Our receiving a "chargeback" and/or "reversal" notice through the deposit mechanism used on your account.

19. Using software to gain an unfair advantage.

20. Manipulating matches or tournaments, unethical play, the use of strategies intended to win, including, without limitation, progressive or negative betting systems, such as flat betting, the use of the Paroli betting system, low-risk betting, and/or the use of the reverse Labouchère.

21. Intentionally losing chips (chip dumping).

22. Using or attempting to use software to obtain information displayed on the screen.

23. Using or attempting to use an automated note-taking tool.

24. Using or attempting to use HUDs: the display of information about players.

25. Using or attempting to use automated seating, betting, or table-monitoring software (the use of table organization and resizing tools is permitted).

26. Using or attempting to use screen-sharing or remote-desktop applications.

27. Using or attempting to use virtual machines, rooted devices, or emulators.

28. Posting false and/or malicious comments about the Company's operation in any media or forum.

29. Carrying out or attempting to carry out bumhunting (hunting weak players), including, without limitation:

• obtaining a better seat.
• hunting VIPs.
• using software to obtain a better seat.
• leaving the table immediately after winning.
• leaving the table after posting the small blind.
• leaving the table immediately after winning.
• leaving the table immediately after playing the dealer button.
• taking a very long time before making a decision.

30. Any attempt to mislead or deceive an investigation, including, without limitation, circumventing our identity verification procedures, forging documents, or falsifying identity.

31. Taking advantage of or attempting to take advantage of any error.

32. Using or attempting to use stolen funds.

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